Terms and Conditions

Welcome to Website Tech UK ! These Terms and Conditions govern your use of our website and services, including but not limited to CRM solutions, website redevelopment, data integration, website security, bespoke software development, remote technical support, and API development. By accessing our website or engaging our services, you agree to comply with and be bound by these terms. Please read them carefully.

1. Acceptance of Terms

By using our website or services, you confirm that you have read, understood, and agree to these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.

2. Services Offered

We provide the following services:

  • CRM Solutions: Developing and implementing custom CRM systems to organize and manage client data.
  • Website Redevelopment: Redesigning and redeveloping websites to improve functionality, aesthetics, and performance.
  • Data Integration: Integrating third-party data feeds (e.g., XML feeds) or APIs into your eCommerce platform or website.
  • Website Security: Adding firewalls, malware prevention, backups, and other security measures to protect websites.
  • Bespoke Software Development: Creating custom software solutions to enhance business productivity.
  • Remote Technical Support: Providing remote assistance for website troubleshooting, maintenance, and issue resolution.
  • API Development and Integration: Developing and integrating custom APIs to connect systems, tools, or databases.

3. General Terms for All Services

  • Scope of Work: The specific details, deliverables, timelines, and costs for each service will be outlined in a separate agreement or proposal.
  • Client Responsibilities: You are responsible for providing accurate information, timely feedback, and any necessary materials (e.g., content, data) required for the project.
  • Payment Terms: Fees for our services will be outlined in your service agreement or invoice. Payment is due upon receipt unless otherwise agreed in writing. Late payments may result in the suspension of services or additional charges.
  • Intellectual Property: Upon full payment, you will own the deliverables (e.g., software, website). However, AK Green Ltd retains the right to reuse generic code, frameworks, or tools developed during the project.
  • Limitation of Liability: To the fullest extent permitted by law, AK Green Ltd shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or business opportunities.
  • Force Majeure: We are not liable for delays or failures in performance caused by events beyond our control, such as natural disasters, cyberattacks, or third-party service outages.
  • Indemnification: You agree to indemnify and hold AK Green Ltd harmless from any claims, damages, or losses arising from your use of our services or website.
  • Termination: We reserve the right to terminate services if you breach these terms or fail to make timely payments.

4. Specific Terms for Individual Services

CRM Solutions

  • Data Ownership: You retain ownership of all data input into the CRM system. However, AK Green Ltd is not responsible for the accuracy, integrity, or loss of data once the system is handed over to you.
  • Customization Limits: The CRM system will be developed based on your specifications, but we do not guarantee that it will meet all future needs or be compatible with third-party tools without additional modifications.
  • Support and Maintenance: Ongoing support and maintenance are not included unless explicitly agreed upon in a separate service agreement.

Website Redevelopment

  • Client-Provided Content: You are responsible for providing all necessary content (text, images, videos, etc.) in a timely manner. Delays in content delivery may impact project timelines.
  • Revisions: A limited number of revisions (e.g., two rounds) are included in the project scope. Additional revisions will incur extra charges.
  • Third-Party Integrations: If the redevelopment involves integrating third-party tools or plugins, AK Green Ltd is not responsible for issues arising from updates or changes made by the third-party provider.
  • Post-Launch Issues: Once the website is launched, any further issues or updates will be addressed under a separate support agreement.

Data Integration

  • Data Accuracy: AK Green Ltd is not responsible for the accuracy, completeness, or reliability of data provided by third-party feeds or APIs.
  • API Limitations: The functionality of integrated APIs depends on the third-party provider’s specifications. We are not liable for downtime, errors, or changes made by the third party.
  • Testing and Approval: You are responsible for testing and approving the integration before it goes live. AK Green Ltd is not liable for any issues arising from improper testing or use.

Website Security

  • No Guarantee of Absolute Security: While we implement industry-standard security measures, AK Green Ltd cannot guarantee that the website will be completely immune to hacking, malware, or other security breaches.
  • Client Responsibilities: You are responsible for maintaining strong passwords, updating software, and following best practices for security. Failure to do so may compromise the effectiveness of our security measures.
  • Backup Responsibility: While we may set up automated backups, you are ultimately responsible for ensuring that backups are functional and that critical data is preserved.

Bespoke Software Development

  • Scope of Work: The project scope, including deliverables, timelines, and costs, will be outlined in a separate agreement. Any changes to the scope may result in additional charges.
  • Warranty and Support: A limited warranty period (e.g., 30 days) may be provided for bug fixes. Ongoing support and updates will require a separate agreement.

Remote Technical Support

  • No Liability for Data Loss: You are responsible for backing up all data before any remote support session. AK Green Ltd is not liable for any data loss, corruption, or damage that occurs during or after the support session.
  • Service Limitations: Remote support is provided on a best-effort basis. We cannot guarantee that all issues will be resolved or that the service will meet your specific expectations.
  • Third-Party Software: If the issue involves third-party software, plugins, or tools, AK Green Ltd is not responsible for limitations or defects caused by the third party.

API Development and Integration

  • Third-Party Dependencies: The functionality of the API may depend on third-party systems or services. AK Green Ltd is not liable for issues arising from changes or downtime on the third-party side.
  • Testing and Approval: You are responsible for testing and approving the API integration. AK Green Ltd is not liable for any issues arising from improper use or implementation.
  • Maintenance and Updates: Ongoing maintenance and updates are not included unless specified in a separate agreement.

5. Governing Law

These Terms and Conditions are governed by the laws of United Kingdom. Any disputes arising from these terms shall be resolved exclusively in the courts of United Kingdom.

6. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our website or services constitutes acceptance of the revised terms.

7. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:
Website Tech is a trading name of AK Green Ltd
Email: info@websitetech.uk

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